Privacy Policy

Effective Date: 18 July 2025
Last Updated: 18 July 2025

Castle in Old Town (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website https://www.castle.ge and related services, including our guest mobile app.

By visiting our site or using our app, you agree to the terms outlined below.

1. Who We Are

Castle in Old Town is a private boutique residence located in Tbilisi, Georgia, offering exclusive luxury accommodation and services to a limited number of registered guests.

Our contact details are:
📍 Address: 3, Betlemi Rise, Tbilisi 0105, Georgia
📧 Email: info@castle.ge
📞 Phone: +995 555 301 060

2. Information We Collect

We collect the following types of personal data:

a) Information you provide:

Name and surname
Email address
Phone number
Booking details
Passport or ID copy (where legally required)
Dietary or event preferences (optional)
Feedback or communication via chat or forms

b) Information collected automatically:

IP address
Browser type and device
Website usage statistics
Cookies and session data
App usage logs and access times

3. Why We Collect Your Data

We process your data for the following reasons:

PurposeLegal Basis (under GDPR)

To manage bookings and guest servicesContractual necessity

To respond to inquiriesLegitimate interest

To send booking confirmations and updatesLegitimate interest

To comply with Georgian hospitality lawsLegal obligation

To personalize your guest experienceConsent (where applicable)

To improve our website and appLegitimate interest

4. How We Use Cookies

Cookies are used to enhance your browsing experience. You may accept or refuse cookies through your browser settings. Essential cookies are used to manage secure login and service functionality.

5. Who We Share Data With

We only share your data with trusted service providers, such as:

Payment gateways (e.g., local banks or Stripe)
Hosting and analytics providers (e.g., Google Analytics)
Mobile app platform providers (e.g., Apple, Google Play)
Legal or regulatory authorities, when required by law

We never sell or rent your personal information.

6. How We Store and Protect Your Data

Your data is stored on secure servers located in the EU or Georgia. We use encryption, firewalls, and limited access protocols to prevent unauthorized access.

Data retention:

Booking data: stored for 5 years (legal requirement)
Contact forms and inquiries: stored for 12 months
App usage data: anonymized after 6 months

7. Your Rights (under GDPR)

If you are located in the European Economic Area, you have the following rights:

Right to access your data
Right to correct or update your data
Right to request deletion ("right to be forgotten")
Right to object to processing or restrict use
Right to data portability
Right to lodge a complaint with your local Data Protection Authority

To exercise your rights, please email us at: info@castle.ge

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Continued use of our services implies your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, or how we handle your data, please contact:

Castle in Old Town
📍 3, Betlemi Rise, Tbilisi 0105, Georgia
📧 info@castle.ge
📞 +995 555 301 060
🌐 https://www.castle.ge